2 Hare Court takes pride in the level of service delivered to clients and are proud of our reputation within the legal market. We are constantly seeking to improve our service to clients and encourage feedback at any stage of instruction.
We understand that from time to time our service may fall short of expectations. Therefore it is essential that a formal complaints procedure is in place, enabling any complaints to be dealt with in a professional and sensitive manner.
Should you wish to lodge a complaint concerning our services, the nature of the complaint should be communicated to Julian Campbell, Director of Clerking at 2 Hare Court.
Complaints will be acknowledged within 72 hours of their receipt and will be dealt with according to Chambers’ Policies and Procedures.
We hope that you will use our procedure to resolve any outstanding issues. However, if you are unhappy with the outcome, you have the choice of taking up your complaint with the Legal Ombudsman. Please see our Procedure for further details here.
The Legal Ombudsman publishes details about decisions they have made. You can find them on their website here.
You can also search for barristers who are authorised to practise on the Barristers’ Register. This is published on the Bar Standard Board’s website here.
For more information please contact the clerks on +44 (0)20 7353 5324 or email clerks@2harecourt.com for help.
We will guide you through our simple and transparent process and get the right representation for your matter.
