Governance

Chambers considers its responsibilities to clients, staff and the community of paramount importance.

We aim to provide clients with a first class service, and procedures are in place to ensure any disputes are resolved speedily and satisfactorily.

We seek to provide staff with rewarding careers and substantial scope for advancement, on a full equal opportunity basis.

As to the legal community generally, we maintain a significant involvement on advisory committees and major professional bodies including the Bar Council, Criminal Bar Association and South Eastern Circuit; and jealously guard our reputation in this respect. We are proud of our long standing commitment and record in the field of Pro-Bono work. We regularly participate in Advocacy Training in this country and other jurisdictions.

Equality and Diversity Policy Statement

• 2 Hare Court values diversity and is committed to equal treatment. A designated policy has been adopted for this purpose and this covers all aspects of 2 Hare Court’s operation including barristers, pupils, staff and relationships with clients.
• Chambers adheres to the Equality and Diversity Code for the Bar published by the General Council of the Bar.
• Chambers is committed to ensuring that no forms of discrimination are practised by Chambers or organisations or individuals with which it is associated in any way. Further, it will ensure, as far as is practicably possible, that every effort is made to minimise or negate the effects of discrimination, or discriminatory practice, by any organisation or individual with whom Chambers or its clients necessarily have contact.
• Chambers is similarly committed to ensuring that clients and organisations shall be entitled to equality of opportunities irrespective of race, colour, ethnic or national origin, nationality, citizenship, age, gender, sexual orientation, marital status, disability, religious or political persuasion.
• Chambers will not tolerate any form of harassment and will take all necessary steps to ensure that its members, pupils and employees are not subject to harassment.
• Chambers is committed to the observance of good practice in respect of the granting of Maternity, Paternity and Parental Leave.
• Chambers is aware that from time to time members will wish to take career breaks, work flexible hours, part time or partly from home to enable them to manage their family responsibilities and remain in practice. Designated policies have been adopted for the above purpose and these policies apply to barristers, pupils and staff.
• The Equality and Diversity Officers are responsible for the effective operation of the Chambers’ policy and they will review any guidance issued by the Bar Council, the Crown Prosecution Service ("CPS"), the Legal Services Commission ("LSC") and any other relevant organization and make any recommendations necessary.

Complaints

• At 2 Hare Court the members and staff take pride in the level of service provided and are proud of their reputation. Constant communication is encouraged with clients in order to identify their views and improve service levels.
• However Chambers realises that from time to time our service falls short of expectations and therefore it is essential that a formal complaints procedure is in place. Chambers also recognises that it is important to deal with any complaints in a professional and sensitive manner.
• Should clients wish to lodge a complaint concerning our services, the nature of the complaint should be communicated to either the Chambers Director or the Senior Clerk at 2 Hare Court.
• Complaints will be acknowledged within 72 hours of their receipt and will be dealt with according to Chambers’ Policies and Procedures.