At 2 Hare Court the members and staff take pride in the level of service provided and are proud of their reputation. Constant communication is encouraged with clients in order to identify their views and improve service levels.
However, Chambers realises that from time to time our service may fall short of expectations, and therefore it is essential that a formal complaints procedure is in place. Chambers also recognises that it is important to deal with any complaints in a professional and sensitive manner.
Should clients wish to lodge a complaint concerning our services, the nature of the complaint should be communicated to the Director of Clerking at 2 Hare Court.
Complaints will be acknowledged within 72 hours of their receipt and will be dealt with according to Chambers' Policies and Procedures.
A copy of Chambers' Grievance Procedure is available by clicking here.